Inside Sales, Sales Support

The Inside Sales, Sales Support is the pivotal link between sales, purchasing, and logistics, responsible for ensuring all customer orders are accurately processed, fulfilled efficiently, and delivered on time. This role requires exceptional organizational skills, a customer-first mindset, and strong proficiency in utilizing our Enterprise Resource Planning (ERP) system for all operational processes.

Core Duties and Responsibilities

The duties are divided into three key areas, with an emphasis on system proficiency:

I. Order & Billing Management (ERP Focus)

• Order Entry & Data Integrity: Accurately process and enter high volumes of customer sales orders (POs, change orders) directly into the ERP system, ensuring zero tolerance for data errors in pricing, product codes, and customer information.

• Billing & Finance Support: Generate, audit, and dispatch customer invoices, working closely with the accounting team to resolve discrepancies and manage payment terms.

• System Utilization: Serve as a key resource for ERP system usage within the operations department, ensuring proper process flow from order initiation to billing closure.

II. Purchasing & Logistics Coordination

• Procurement: Initiate and track purchase orders for all necessary items, managing inventory levels and vendor relationships to maintain optimal stock and supply.

• Lead Time Management: Proactively monitor vendor production schedules and shipping timelines to determine accurate item lead times; communicate any potential delays or schedule changes immediately to the sales team and customers.

• Logistical Oversight: Coordinate with internal warehouse/logistics teams and external carriers to schedule timely deliveries and coordinate pickups/swaps as needed.

III. Customer Relations & Follow-Up

• Customer Communication: Act as the primary point of contact for all order-related inquiries, including questions on status, lead times, delivery schedules, and product substitutions.

• Customer Service Follow-Ups: Conduct proactive follow-up calls or emails after delivery to ensure customer satisfaction and gather feedback, working to swiftly resolve any post-sale issues.

• Documentation: Maintain up-to-date records of customer communication and order changes within the ERP or CRM system.