General Manager

Job Summary

What You'll Do

• Inspire, coach, and develop managers and frontline associates across dining, catering, and event operations.
• Foster an inclusive culture built on collaboration, accountability, service excellence, and continuous improvement.
• Lead training, performance development, succession planning, and employee engagement initiatives.
• Create opportunities for professional growth and career advancement.
• Build strong relationships with client partners, guests, and key stakeholders.
• Ensure hospitality standards consistently exceed expectations.
• Serve as the primary point of contact and trusted strategic partner for the client.
• Partner across departments to enhance the overall guest experience and support business objectives.
• Direct all aspects of budgeting, forecasting, reporting, and P&L performance.
• Analyze operational and financial results to identify opportunities for growth and efficiency.
• Develop strategies that enhance profitability while maintaining exceptional guest experiences.
• Oversee purchasing, inventory management, labor planning, and cost controls.
• Maintain the highest standards of food quality, presentation, safety, and sanitation.
• Partner with culinary leadership to develop compelling restaurant, café, and event offerings.
• Oversee catering operations and special events, ensuring flawless execution.
• Ensure compliance with HACCP guidelines, food safety standards, and company policies.

What We're Looking For

• Progressive leadership experience in hospitality, food service, catering, restaurant, or luxury guest-focused environments.
• Significant experience leading complex dining and catering operations.
• Experience managing financial performance, forecasting, budgeting, and operational reporting.
• Success leading, developing, and retaining high-performing teams.
• Strong relationship-building and client partnership skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to balance multiple priorities in a fast-paced, guest-focused environment.
• Experience within luxury hospitality, upscale dining, corporate dining, destination venues, or premium catering environments.
• Knowledge of purchasing, inventory controls, labor management, and operational systems.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• ServSafe certification or equivalent food safety credentials.
• Strong understanding of HACCP principles and food safety regulations.