Software Engineer II - CRM

• Empowered to solve problems, not just build features 

• Accountable for outcomes, not output 

• Collaborative by default, from discovery through delivery 

• Continuously learning, using data and customer insight to improve 

Key Responsibilities 

Partner in Discovery & Solution Shaping 

• Partner with Product Management and Product Design to deeply understand customer problems, workflows, and pain points 

• Contribute to solution discovery, including ideation, prototyping, and evaluating multiple approaches 

• Bring a technical perspective to help the team identify what is feasible, what is valuable, and what is worth building 

• Challenge assumptions and propose alternative solutions that are simpler, faster, or more impactful 

Lead Technical Direction for the Team 

• Define and guide the technical approach, architecture, and system design for your team’s product area 

• Make pragmatic tradeoffs between speed, scalability, maintainability, and cost 

• Ensure alignment with broader platform and enterprise architecture where appropriate 

• Identify and manage technical risks early, surfacing tradeoffs clearly to partners 

Own End-to-End Engineering Outcomes 

• Lead the team in delivering high-quality solutions that meet standards for performance, reliability, security, and scalability 

• Ensure strong engineering practices, including testing, observability, and CI/CD 

• Maintain a high bar for code quality and system design through reviews and hands-on contribution 

• Drive continuous improvement of the product through iteration, feedback, and learning 

Own Outcome-Oriented Delivery 

• Partner with Product and Data to define and track success metrics and outcomes 

• Ensure the team is focused on delivering meaningful impact, not just completing work 

• Use data, customer feedback, and experimentation to guide decisions and prioritize improvements 

• Help the team balance short-term delivery with long-term product and technical health 

Contribute to a Strong Engineering Culture 

• Help define and evolve engineering standards, patterns, and best practices across teams 

• Promote a culture of pragmatism, simplicity, and high-quality execution 

• Collaborate with other tech leads to ensure consistency and leverage shared solutions where appropriate 

What We’re Looking For 

• Strong full stack engineering skills (frontend + backend, APIs, modern architectures) 

• Product mindset: Cares about users, outcomes, and why things are built 

• Technical judgment: Makes smart tradeoffs, avoids over-engineering 

• Ownership & leadership: Takes initiative and influences decisions 

• Collaboration: Works effectively with product managers and designers 

Key Qualifications 

• 5+ years of software engineering experience 

• Experience building and shipping production-grade applications 

• Experience building and integrating with CRM platforms (e.g., Salesforce), including designing scalable data integrations, enabling seamless cross-platform experiences, and leading the customization of Salesforce to support complex, end-to-end business workflows. 

• Proficiency in modern programming languages and frameworks (frontend and backend) 

• Experience working with APIs, distributed systems, and cloud environments 

Preferred Qualifications 

• Experience working on cross-functional product teams (Product, Design, Engineering) 

• Experience contributing to product discovery or solution design, not just delivery 

• Track record of technical leadership within a team (formal or informal) 

• Experience building customer-facing products 

• Familiarity with modern engineering practices (CI/CD, testing, observability) 

Education 

• Bachelor’s degree in Computer Science, Engineering, or a related field 

• Equivalent practical experience is equally valued 

Who Thrives Here 

Engineers who: 

• Are curious about customers and how products create value 

• Enjoy collaborating and debating ideas across disciplines 

• Take pride in both what they build and why it matters 

Who This Role Is Not For 

This role may not be the right fit if you: 

• Prefer working from detailed requirements with limited ambiguity 

• Want to focus primarily on coding without engaging in product decisions 

• Are most comfortable in highly structured, delivery-driven environments