CLEANING CREW

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.


Starting Rate plus tips, average tip amount $1-$4


Responsibilities Include:

Team Environment
  •  Work well and interacts with others respectfully
  •  Respond positively to coaching and feedback
  •  Communicate with team members
  •  Able to learn and execute multiple tasks
Operational Excellence
  •  Provide guest service
  •  Resolve guest issues
  •  Follow Brand standards, recipes and systems
  •  Follow safety, food safety, and sanitation guidelines; comply with all applicable laws
  •  Maintain clean and neat work environment
Profitability
  •  Execute restaurant standards and marketing initiatives
  •  Handle POS transactions and payments with accuracy
  •  Prepare and deliver all products according to Brand standards


Skills/Qualifications:
  •  Capable of counting money and making change
  •  Able to operate restaurant equipment
Competencies:

Guest Focus
  •  Understands and exceeds guest expectations, needs and requirements
  •  Develops and maintains guest relationships
  •  Display a sense of urgency with guests
  •  Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  •  Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
  •  Sets and maintains high standards for self and others, acts as a role model
  •  Consistently meets or exceeds goals
  •  Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making
  •  Identifies and resolves issues and problems
  •  Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships and Influence
  •  Develops and maintains relationships with team
  •  Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments