Rooms Controller
Marriott · 1 Resort Dr, Savannah, GA 31421
- Tiempo completo
- Hotelería
La línea recta no es el recorrido. Una cuenta gratis muestra los tiempos a pie, en bici y en auto, calculados desde tu casa guardada o tu punto de partida en el mapa.
Crea una cuenta gratisPOSITION SUMMARY
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Sobre este lugar
- LugarMarriott · Savannah, GA
- Dirección1 Resort Dr, Savannah, GA 31421
- Empleos disponibles en este lugar19
- También contratan a menos de una milla8 empleadores
Empleadores a menos de una milla
En línea recta desde esta dirección. Primero los más cercanos.
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Leído cada noche del sitio de empleo de Marriott y enlazado de vuelta sin editar. Las distancias son en línea recta, no por ruta, excepto los tiempos a pie, en bici y en auto que ven quienes iniciaron sesión, que Mapbox calcula por ruta. El pago es el que anuncia el empleador, en su sitio o en la descripción del empleo, y WalkableJobs no lo verifica.