Installer, Fireplace

Summary/Objective

The Fireplace Installer provides professional in-home and pre-settlement installation of fireplaces, performing all duties with the highest level of customer service and professionalism.

Essential Functions

• Install fireplaces and components in residential and commercial settings

• Address installation issues to resolve operating problems according to manufacturer’s specifications (including, but not limited to, ignition systems, gas pressures, venting, mechanical, and house pressure) before leaving the job site

• Use diagnostic tools such as manometer and multi-meter to obtain readings on gas pressure and voltages

• Initiate gas startups and perform homeowner orientations to ensure proper operation

• Maintain full knowledge of the after-market product line and utilize consultative sales techniques to sell service products and accessories

• Read manuals and conduct hands-on study of products to maintain up-to-date knowledge

• Communicate effectively with customers to provide needed information with professionalism

• Collaborate with sales staff and the service department to ensure installations meet quality standards

• Perform installation preview and post-view processes as needed

• Attend and successfully complete all company-provided training

• Follow all OSHA and company safety standards and procedures

• Perform other duties as assigned by the office manager

Competencies/Skills/Abilities

• Proven mechanical aptitude

• Ability to manage multiple installation projects while maintaining quality and safety standards

• Strong customer service and interpersonal skills; able to interact effectively with all types of people inside and outside of the company

• Excellent problem-solving skills

• Clean driving record/background required