Scheduler

SUMMARY/OBJECTIVE
The Production Scheduler / Dispatcher is responsible for daily billing prep, confirming readiness and scheduling installation/service. The position will also provide support to the operations in areas such as assisting customers and sales personnel in all aspects of the Installation/Service Process, including product information, availability, scheduling, and/or returns. The position will assist the production team with daily administration and scheduling task.

Essential Functions

• Will learn from production manager how to effectively schedule and route daily installations
• Call builders/customers to verify job readiness
• Will Route/Schedule orders by requested ship date up to two to three days in advance
• Distribute next day routes to warehouse in a timely manner for picking and pre-stage process
• Will assist in the check in process each morning
• Prep completed install orders for the daily billing process
• Support the month-ending process and participate in each inventory event
• Respond to telephone inquiries and assist in solving question from customers
• Answer incoming calls and emails timely & professionally
• Perform other duties as requested by branch manager

Competencies/Skills/Abilities

• Maintain a high level of professionalism and positive attitude when calling customer
• Maintain a cordial tone and positive attitude at all times
• Must be detail oriented and extremely organized
• Must accurately take orders and fill out reports
• Strong verbal and written communication skills are required
• Proven ability to implement process improvements
• High School Diploma or GED required
• Ability to be detail oriented and multi-task, work within specified timeframes
• Previous Customer Service work experience is required; previous work experience in our industry is preferred
• Proficient with Microsoft Office; Outlook, Excel, Word