Service Technician

Job Summary:
The Service Technician independently performs maintenance tasks, troubleshoots issues, and ensures the highest quality of service, with a particular emphasis on meticulous service, touch-ups, custom cabinet work, and customer satisfaction.

Qualifications:

• Experience in technical service.
• Strong problem-solving and technical skills.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent communication and organizational skills.
• Commitment to delivering superior quality and customer satisfaction.

Key Responsibilities:

1. Receive Service Requests:
   • Review service requests and understand the scope of work, especially for custom cabinets.
2. Review Service Requirements:
   • Assess project specifications, site conditions, and special requirements to ensure all quality standards are met.
3. Perform Maintenance and Repairs:
   • Independently carry out maintenance and repair tasks with precision, ensuring the highest quality standards.
4. Custom Cabinet Work:
   • Execute custom cabinet installations, modifications, and repairs with meticulous attention to detail, ensuring flawless and fully operational results.
5. Address Issues and Delays:
   • Proactively resolve issues and delays, minimizing disruptions and maintaining quality.
6. Perform Services and Touch-Ups:
   • Execute comprehensive services and touch-ups with meticulous attention to detail, ensuring all aspects of the service are flawless and fully operational.
7. Ensure Customer Satisfaction:
   • Engage with customers to understand their needs and expectations, ensuring all services meet or exceed their satisfaction.
8. Document and Evaluate:
   • Thoroughly document details, gather feedback, and identify areas for quality improvement.
9. Provide Feedback to Installation Manager:
   • Report on performance, satisfaction, and any quality issues, ensuring continuous improvement.

#CRTrades