Product Manager, On-Premise Digital Guest Experience

Build delightful experiences that keep customers coming back.

This Product Manager will help shape the future of the on-premise guest experience at Inspire Brands by turning guest and team-member insights, operational needs, market trends, emerging technology, and business priorities into intuitive experiences that drive growth, convenience, and measurable impact. Working across a distinctive portfolio of leading restaurant brands, they will define product strategy and bring bold ideas to life across digital and physical restaurant touchpoints.

This role sits at the intersection of guest experience, restaurant operations, business strategy, data, and technology. They will lead product initiatives from opportunity identification and discovery through delivery, pilot validation, scale, and continuous improvement. They will partner with engineering, design, analytics, data product, operations, marketing, technology operations, restaurant teams, franchisee stakeholders, and external partners to solve complex problems and deliver scalable capabilities that work in real restaurant environments.

Great candidates are naturally curious, relentlessly guest-focused, and comfortable creating clarity in complex environments. They connect qualitative and quantitative insights, understand the relationship between digital experiences and restaurant workflows, challenge assumptions, make thoughtful tradeoffs, and tell compelling stories that align diverse stakeholders around a shared outcome.

*This is a 4-day On-Site Required Position (typically Monday-Thursday)

RESPONSIBILITIES 
Describes the top 5 most important responsibilities that account for 80% of position.

• Drive product strategy, discovery, and roadmap execution by identifying high-value opportunities across the restaurant guest journey, translating guest, operator, brand, business, and technology insights into clear product outcomes, priorities, and investment recommendations. 
• Lead end-to-end product lifecycle management, guiding initiatives from opportunity definition, research, and technical validation through requirements, delivery, pilot execution, rollout, continuous improvement, and retirement 
• Design and optimize cohesive physical-digital experiences by translating restaurant workflows and guest needs into intuitive journeys, scalable capabilities, clear requirements, and measurable acceptance criteria across software, hardware, data, and integration touchpoints. 
• Build alignment across brands and enterprise functions, partnering with Design, Engineering, Data, Analytics, Operations, Marketing, Technology Operations, PMO, restaurant teams, franchisee stakeholders, and external partners to resolve dependencies and deliver scalable solutions. 
• Measure product value and enable successful adoption by defining KPIs and guardrails, establishing experimentation and pilot plans, monitoring post-launch performance, and partnering on training, change management, support readiness, and stakeholder communication. 

EDUCATION QUALIFICATIONS 

Minimum: 4 Year / Bachelors Degree 

Required Minimum: Bachelor's degree in Business, Marketing, Computer Science, or related field 

 

EXPERIENCE QUALIFICATION 

• 7+ years of experience of product management practices, agile methodologies, and test-driven development experience.

• Demonstrated thought leadership in solving customer-facing digital experience opportunities. 

• Demonstrated experience collaborating with both business and IT to accomplish project objectives.

• A proven track record of driving digital innovation and delivering outperformance to stated business goals.

• Experience in restaurant or hospitality industries, with location or AI-enabled products, or within other physical-digital environments is a plus, but not required.

• Experience working across multiple brands, business units, platforms, or stakeholder groups is a plus. 

• Experience evaluating or managing external technology partners is a plus.

 

REQUIRED KNOWLEDGE, SKILLS, or ABILITIES

• Deep understanding of customer-facing digital products, consumer behavior, ecommerce, omnichannel journeys, and user-centered product development. 

• Ability to understand how digital experiences interact with physical environments, restaurant workflows, hardware, data, and operational processes.

• Strong analytical skills and the ability to define success measures, evaluate product performance, and lead data-driven discussions around prioritization and impact.

• Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams

• Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post launch performance measurement and management)

• Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements

• Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences

• Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges

• Strong project/workflow management, prioritization, and negotiating skills

• Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines

• Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with entrepreneurial spirit

• Self-starter personality who can operate with minimal supervision

DECISION-MAKING AUTHORITY

Operates under general direction and is expected to independently make day-to-day product decisions within the approved strategy and roadmap. Recommends product priorities, scope tradeoffs, pilot approaches, and investment decisions using guest, business, operational, and technical evidence. Seeks support with decisions having material financial, architectural, brand, legal, security, or operational impact.

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.